WHO WE ARE:

Veterinary Emergency Group (VEG) is revolutionizing the Veterinary Emergency experience. Our mission is to help people and their pets when they need it most. Emergency is our middle name. It’s all we do, so we do it best.

The way that Veterinary Emergency was meant to be is now a reality. We are reimagining every part of the process with a unique customer experience, a highly trained emergency focused staff, and on-site advanced diagnostic tools and treatments. Our patients see a doctor right away, and clients can stay with their pet through every step of the process. We literally tear down old walls to unite customers with their VEGgie heroes and to see the amazing work they do. We liberate our employees to be all they can be. We brush away systems that don’t make sense. We crush old rules. We breathe new life into the veterinary profession.

CULTURE AT VEG:

At VEG, we want people and their pets to feel safe, secure, and valued. We aim for our employees to feel the same way. We lead with our values of togetherness, openness, heroic helping, and meaningful moments. We are actively evolving to ensure that VEG is not only the best and brightest place to work today, but also a leader in how we think about elevating our employees to grow along with us. For our customers and their pets, we find a way to say, “Yes”. We do the same for our employees.

THE ROLE:

Market Owners inhabit a unique position at the heart of VEG’s mission, providing critical management and oversight of a “market”, a geographical area with 6-12 hospitals. While hospital leaders are responsible for managing the functions of their individual hospitals, they ultimately report to their Market Owner. The Market Owner, more than anyone else, is responsible for both the growth and success of their hospitals and employees within their market. Your goal as a VEG Market Owner is to facilitate and maintain the same level of world-class patient and customer care that’s expected at all VEG hospitals. You are the owner of everything that happens in your market, so the buck stops with you

WHAT YOU’LL DO:

In order to successfully run VEG hospitals the VEG way, our Market Owners must ensure:

• The customer experience at your VEGs: Understand and own the customer experience at a level that builds trust with the community and makes VEG the “go to” emergency clinic for pet owners in your market.
• VEGs’ reputation with referring vets: Create and drive partnerships with referring vet practices in your market, becoming the obvious place for neighboring clinics to refer their patients.
• The operational excellence at your VEGs: Build and sustain operational excellence at your VEGs, ensuring your hospitals are equipped with the right tools, systems, staffing, and inventory.
• The clinical excellence at your VEGs: Strive for your hospitals to become the leader in clinical excellence both within your market and across all of VEG. Through the oversight of clinical care, your staff feel supported and empowered.
• The financial performance of your market: Manage the financial performance of your market to ensure your hospitals are thriving and set up for growth and continued success in the future.
• The talent in your market: Build your market to be a beacon for talent by attending local conferences, creating a culture of referrals, and building out succession planning for key roles in your hospitals.
• VEG’s brand and reputation in your market: Grow VEG’s brand and reputation in your market, raise awareness about VEG’s mission, and be an active member of your community by giving your time and resources to causes that matter.
• The growth and development of your market: You know your market inside and out. You not only monitor the internal performance of your hospitals, but external trends to stay at the cutting edge.
• The happiness of all VEGgies at your hospitals: Embody the culture of VEG by living it day in and day out. Market Owners want every VEGgie in their market to feel successful, happy, and heard - helping employees break down any barriers in their path.

WHAT YOU NEED:

• 7+ years of experience managing multi-site businesses (experience in clinical setting preferred)
  Experience managing managers, with the financial, analytical, and creative ability to identify new opportunities while staying focused on the mission
• Proven track record of developing high performing teams and running a service business
• Humility, authenticity, and compassion, as well as the ability to work collaboratively with people on-site and remote.
• Self-drive and an entrepreneurial spirit that is incentivized by the growth and value you create
• Proximity to your market in order to routinely work alongside your teams (full days, varying days of the week, multiple times per month, with people in all roles)
• Prepared to be in the field (25% WFH, 75% on-site at local hospitals/off-site meetings)

WHY YOU SHOULD CHOOSE US:

• Healthcare benefits and 401K matching beginning day 1 of employment
• Unlimited Paid Time Off (Vacation, Sick, & Public Holidays)
• Up to 10 weeks of parental leave with 100% pay
• Monthly cell phone reimbursement and company laptop
• Tons of VEG swag
• And so much more!

VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal opportunity employer you are looking for. We can't wait to meet you!