VEG Emergency Vet
san ramon, California

I have worked Veterinary ER/Specialty for a long time and I can comfortably say that VEG outdoes every other ER out there. Not only is their customer care fantastic but the care they provided during both our emergency visits was stellar. One of my dogs is very reactive and they gave us a quiet room where we could stay with her. There was a bed for us to sleep on so we never had to leave her the whole time she was hospitalized. The other dog got to be in the treatment area because she is more quiet and it was comforting to have the staff and other pets and pet parents around. As a former tech, I tend to be critical of any clinic I walk into but I have no criticisms to mention here. I even saw a tech I used to work with bring her pets in for care while we were there. You’ll be putting your pets in good hands here.

I'm not surprised this place has close to 5 stars overall, out of 450+ reviews. I would give more than 5 if possible! My 14 y/o dog was hospitalized at VEG last week due to kidney failure. While it is of course very difficult to care for a beloved pet nearing end of life, my husband and I could not have been happier with the care she received there. She stayed a couple of nights and they had an overnight room set up for us right away. It was comfortable enough, we were so glad we could stay with her and that she wouldn't have to be alone in a kennel/crate the whole time. Everyone was so kind, gentle and loving towards Lexi, and even showed care for us. They asked if I slept OK, checked to see if I was eating, and even let me use their shower so I wouldn't have to drive all the way home. I got to be with Lexi through every procedure and greatly appreciated their transparent approach to patient care. Dr. To shared information with me using good pacing, language and terminology I could understand, she checked in several times throughout each day. She was empathic and not in a rush. Angelia was Lexi's daytime nurse and I will never forget how approachable, caring, and kind she was. Kelsey, Morgan, Dr. Kate, Dr. Alex, and two other outstanding nurses whose names I cannot remember were also on Lexi's care team and I was so impressed with everyone, I believe they went above and beyond in caring for my baby. I'm so grateful for these wonderful people and cannot thank them enough ❤️

Thank you so much to VEG for your kindness, compassion, and attention to Tony. Additionally, thank you so much for providing the option to make payments for the bill. Your hospital has amazing staff that go above and beyond for our pets. You guys care about the animals and are not in the business just to make money. And thank you for making great recommendations for vets in the area!