After much consideration and many tears, we realized it was time to help our lovely 14 1/2 year old Golden Retriever rest and end her pain. We live on the east side of Tucson and knew we would drive across town to get help from the VEG team. Previously, they helped us when our girl had vertigo, and we were impressed with their tender loving care approach to helping her. When we arrived, she was resting comfortably in the back of our truck, so we wanted to see if the team could come out to help her. When we asked if they would be willing to do this outside in the back of the truck, they did not hesitate to do the right thing for her. The team members came out and did their part in the process, explaining everything to us along the way. They also gave us the time we needed to say goodbye. The team was compassionate and understanding while providing her the tender loving care she needed. We are forever grateful to the team for their compassion in our time of need. We highly recommend the team at VEG for your pet's care. They are professional, caring, and understanding.

Life Savers!!! Last Saturday our beloved family Basenji/Shepherd mix 'Kino' was struck (bit) multiple times on his snout by a rattlesnake. Our Vet was closed and their answering machine referred her to VEG. My wife called VEG and rushed him to the Oro Valley location. The staff was AMAZING! Skilled, knowledgable and so caring for Kino as well as informative for us. Kino ended up staying overnight after the anti-venom treatment and pain meds. The communication and updates throughout his stay were comforting and informative. We got the call at a little after 5:00am Sunday that we could come get him. While that experience was emotional, it was an illustration of the care, teamwork and dedication of their entire team. Our Tuesday followup/checkup was an equally perfect experience. A traumatic experience for Kino and us, VEG delivered on their 'mission' that is written boldly on the wall. I hope that you and your beloved NEVER need their services, but if you do...Veterinary Emergency Group is your only call... Cari, I and especially Kino thank every one of you so very much!

I had an amazing experience at this urgent care vet. My dog, Roman, had not been doing well—he wasn’t eating, was vomiting bile, and had severe diarrhea. I decided to take him in for urgent care, and I’m so glad I did. From the moment we walked in, I could tell this wasn’t a typical emergency vet. The open-concept setup made the environment feel welcoming and less stressful. Instead of a standard reception desk, you can sit wherever you like with your pet, and they even offer amenities like fizzy water, snacks, hot chocolate, and pet beds for your dog to rest on. The staff was incredibly kind, thorough, and attentive. Even though they were a bit slow due to the number of pets needing care, I appreciated how much time they spent with each patient. I had to leave Roman there for IV fluids, and I felt reassured knowing he was being cared for by such compassionate nurses and staff. One of the things that stood out most was how the vet took the time to sit on the floor with me and Roman, explaining everything in detail. The discharge instructions and prescriptions were well-explained, making it easy to continue his care at home. Overall, despite a stressful situation, this clinic provided top-tier care and comfort for both me and my pup. Roman is on the road to recovery, from pancreatitis, and I’m grateful for the wonderful team who took such great care of him. Highly recommend!