We had a pet emergency at 4:00am. We called & they said come in. The entire examination, testing, & diagnosis of our pet was completely in the open exam & reception area. We did not have leave our pet for one second. Unfortunately, our pet was not in a good status for survival & we had to choose to euthanize. The Veterinarian was straightforward & comforting & did not do anything unless we were sure this was our choice. We were led to a private room to spend time with our pet before the euthanasia. The entire staff was kind, considerate, & caring. The Veterinarian met us in the private room when we were ready. It was smooth & calm & we felt loved by the staff as well as for our pet. We received an inked paw & nose print before we left. And ordered the cremation & a mold of a paw print. This all arrive within 5 days after our visit. Although it was sad & unexpected that we said goodbye to our dear furbaby, VEG provided much appreciated comfort throughout the experience. And one nurse even had a little kitten for us to cuddle as we were leaving which also helped with the sadness we felt after just losing a 13 year old cat. Definitely recommend! ❤️

Dr Caroline Dwivedi was very professional, attentive and kind. I am certain without her care and knowledge my family and I would no longer have our dear Bailey and even more sadly for himself, his life would have been cut short or quality of life significantly reduced. Dr. Dwivedi provided exceptional care and has a genuine kindness to her eyes. I loved noticing how the entire team interacts with each other and no conflict of position but a seamless flow of running smoothly to get tasks done. Sophia and Maria were also amazing! I do apologize, now that I’m thinking back I wish I would have received the names of 2 other ladies who really were supportive and impacted how well the visit went. Maria answered my call twice before I arrived when I was hysterical watching Bailey’s condition deteriorate within minutes. She is a wonderful first line of action for assisting people in panic or uncertain want to do while also providing emotional support! Maria you are so amazing, thank you! Maria communicated the importance of getting Bailey to them quickly and understand some of the steps to look forward to upon arrival based on what she could gather, assuring the Dr would need to examine for best care. Alli was also amazingly kindly and helpful, she prepared baileys catheter and noticed his temperature being low and prepared a warm blanket for Bailey. Thank you to Allie’s colleague who assisted with helping and ensuring Bailey was steady and calm, beautiful team work! Sophia was helpful with the administering of medication towards the end and discussing how I should give Bailey his take home medications, understanding his temperament during recovery to ensure we are giving Bailey the best chance. Honestly, the entire staff was so kind. There was another young lady who helped administer the catheter when we first arrived, she was so patient and a doll and her colleague who helped hold Bailey, forgive me for not getting all of your names. During my visit Dr Smith was also helpful with advising I should hold off on giving Bailey snacks while we were there and checking on us while Dr Dwivedi was with another animal that was in distress. Dr Dwivedi and Dr Smith exhibited working as a great team while manuring the animals, it was truly beautiful to see. I love the energy you all exude! Please please please continue to support each other, I know it is work but you all appear as a sisterhood. What you do is an experience no one else can relate to but you all. You all are doing some heavenly work. I really appreciate you all so much and hope your facility is recognized for all you do. Ann H also who kept checking on me because I kept crying, even when I wasn’t crying you were so nurturing by realizing I was a wreck and coming over at the right times. I love you! Thank you beautiful and you made me feel like I had a friend during my visit . *sending hugs and love to you all*

I cannot express the amount of sheer gratitude for the staff at VEG Pikesville. Luna was seen immediately upon entry and the team’s process for evaluating and treating while getting history and personal information was seamless. They set up a private room for us which was our home for 25 hours after a seizure, regularly rounded, checked vitals, and checked on me. Just so grateful for this standard of care.