VEG Emergency Vet
oro valley tucson, Arizona

Life Savers!!! Last Saturday our beloved family Basenji/Shepherd mix 'Kino' was struck (bit) multiple times on his snout by a rattlesnake. Our Vet was closed and their answering machine referred her to VEG. My wife called VEG and rushed him to the Oro Valley location. The staff was AMAZING! Skilled, knowledgable and so caring for Kino as well as informative for us. Kino ended up staying overnight after the anti-venom treatment and pain meds. The communication and updates throughout his stay were comforting and informative. We got the call at a little after 5:00am Sunday that we could come get him. While that experience was emotional, it was an illustration of the care, teamwork and dedication of their entire team. Our Tuesday followup/checkup was an equally perfect experience. A traumatic experience for Kino and us, VEG delivered on their 'mission' that is written boldly on the wall. I hope that you and your beloved NEVER need their services, but if you do...Veterinary Emergency Group is your only call... Cari, I and especially Kino thank every one of you so very much!

I had an amazing experience at this urgent care vet. My dog, Roman, had not been doing well—he wasn’t eating, was vomiting bile, and had severe diarrhea. I decided to take him in for urgent care, and I’m so glad I did. From the moment we walked in, I could tell this wasn’t a typical emergency vet. The open-concept setup made the environment feel welcoming and less stressful. Instead of a standard reception desk, you can sit wherever you like with your pet, and they even offer amenities like fizzy water, snacks, hot chocolate, and pet beds for your dog to rest on. The staff was incredibly kind, thorough, and attentive. Even though they were a bit slow due to the number of pets needing care, I appreciated how much time they spent with each patient. I had to leave Roman there for IV fluids, and I felt reassured knowing he was being cared for by such compassionate nurses and staff. One of the things that stood out most was how the vet took the time to sit on the floor with me and Roman, explaining everything in detail. The discharge instructions and prescriptions were well-explained, making it easy to continue his care at home. Overall, despite a stressful situation, this clinic provided top-tier care and comfort for both me and my pup. Roman is on the road to recovery, from pancreatitis, and I’m grateful for the wonderful team who took such great care of him. Highly recommend!

Starting with our frantic call to the vet, the staff’s calm demeanor immediately put us at ease. As we arrived, one of the techs was there at the door, ready to open it for us. The open format of the office made us feel very included in the care of our dog. We were impressed with the staff’s interpersonal skills with both patients and each other. The level of knowledge and confidence was very reassuring during that traumatic event. The administrative staff was even very engaging and friendly while we were waiting for an operating table to be setup. We are also very grateful for the military/first responder discount they offered. Chris and Lyra worked so well together caring for Wrigley. They kept us very calm with their confident and energetic personalities. They allowed us to be very hands on with the care of Wrigley, which was very comforting.